Refund Policy

Effective date: October 2025

Thank you for choosing Thumble LLC, doing business as "Thumbles" ("we," "us," or "our"). We want you to feel confident and satisfied with your purchase. This Refund Policy explains how refunds and cancellations are handled for all products and subscriptions purchased through our website https://thumbles.co.

1. Digital Products (One-Time Purchases)

All our digital productsā€”including learning packs, printable materials, and guidesā€”are delivered electronically and cannot be physically returned.

Full refunds are available within 10 days of purchase if:

  • The file won't download or is corrupted
  • Content is missing or incomplete
  • The product doesn't match its description
  • You experience any technical issue that prevents you from using the product

To request a refund: Contact us at [email protected] within 10 days of purchase with your order details and a description of the issue.

Accidental purchases: If you contact us within 10 days before downloading or accessing the product, we'll provide a full refund.

2. Meaningful Play Membership (Subscription)

Our community membership includes a 14-day free trial. You can cancel anytime during the trial period with no charge.

Monthly Subscriptions:

  • Cancel anytime from your account or by emailing [email protected]
  • Cancellation takes effect at the end of your current billing period
  • No refunds for the current month (you had access to the membership for that period)
  • Exception: If technical issues prevented you from accessing the membership, contact us within 10 days of your billing date for a refund

Annual Subscriptions:

  • Cancel anytime and request a prorated refund for unused full months
  • Contact [email protected] to process your refund
  • We'll calculate the refund based on months remaining and process it within 3ā€“5 business days

Please note: Cancelling a subscription does not automatically generate a refund unless you specifically request one.

3. How to Request a Refund

Email us at [email protected] with the subject line "Refund Request" and include:

  • Your full name
  • Email address used for purchase
  • Order date or transaction ID
  • Description of the issue or reason for refund

We respond to all refund requests within 3ā€“5 business days.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after downloading or accessing a digital product
  • Inability to use files due to personal device limitations
  • Subscription renewals that were not cancelled before the billing date (monthly subscribers)
  • Requests made after the 10-day window for digital products

We encourage all customers to review product descriptions and take advantage of free trials before purchasing.

5. Payment Processing

Payments and refunds are processed securely through Stripe or PayPal. Once a refund is approved, it may take 5ā€“10 business days for the credit to appear on your statement, depending on your bank or payment provider.

6. Payment Disputes and Chargebacks

We encourage you to contact us directly at [email protected] to resolve any issues before filing a payment dispute with your bank.

If a chargeback is filed:

  • Your access to all Thumbles products and community membership will be immediately suspended while we investigate
  • Accounts involved in fraudulent disputes may be permanently banned from future purchases and community access
  • If the dispute is resolved in your favor and was a legitimate misunderstanding, access will be restored

7. Policy Updates

We may update this Refund Policy periodically to reflect changes in our products, services, or legal requirements. Any updates will be posted on this page with a revised "Effective date."

8. Contact Us

If you have questions about this Refund Policy or need help with your order, please contact:

Thumble LLC (doing business as "Thumbles")
Email: [email protected]
Website: https://thumbles.co
Registered in New Mexico, USA