Refund Policy

Effective date: October 2025

 Thank you for choosing Thumble LLC "Thumbles" (“we,” “us,” or “our”).
We want you to feel confident and satisfied with your purchase.
This Refund Policy explains how refunds and exchanges are handled for all products and subscriptions purchased through our website https://thumbles.co 

1. Digital Products

All Thumble LLC products are digital in nature — including learning packs, printable materials, and subscriptions. Because digital products cannot be physically returned, we maintain the following refund rules:

→ Full refunds are available for any defective or malfunctioning digital file.
→ If you experience technical issues or receive a file that doesn’t function as described, please contact us within 10 days of purchase so we can resolve the issue or issue a refund.

2. Subscription Plans

If you are enrolled in a recurring subscription plan:
→ You may cancel your subscription at any time from your account or by emailing [email protected].
→ Cancellations take effect at the end of your current billing period.
→ Partial refunds may be considered for subscriptions lasting over two months, based on your access and usage.

Please note: cancelling a subscription does not automatically generate a refund unless you specifically request one.

3. Refund Requests

To request a refund, contact us at [email protected] with the subject line “Refund Request.”
Please include:
→ Your full name
→ Email used for purchase
→ Order date or transaction ID
→ Description of the issue or reason for refund

We aim to respond to all refund requests within 3–5 business days.

4. Store Credit

For digital files where a refund is not possible (for example, after the file has been successfully downloaded and accessed), we may issue store credit to be used toward future Thumble LLC purchases.

Store credits are valid for 6 months from the date of issue and cannot be exchanged for cash.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:
→ Change of mind after purchase
→ Inability to operate or download files due to device limitations
→ Accidental purchases made without contacting us within 10 days
→ Subscription renewals that were not cancelled prior to billing date

We encourage all customers to review product descriptions carefully before purchasing.

6. Defective or Incorrect Files

If you receive a defective file or an incorrect product, please email us immediately at [email protected].
We will replace or refund the product at no cost to you.

7. Payment Platforms

Payments and refunds are processed securely through Stripe or PayPal, depending on your selected payment method.
Once a refund is approved, it may take 5–10 business days for the credit to appear on your statement, depending on your bank or payment provider.

8. Disputed Payments

If a payment dispute or chargeback is filed through your bank or payment provider, your access to Thumble LLC products may be suspended while the matter is reviewed.
We encourage you to contact us directly to resolve any issues before initiating a dispute.

9. Policy Updates

We may update this Refund Policy periodically to reflect changes in our products, services, or legal requirements.
Any updates will be posted on this page with the revised “Last Updated” date.

10. Contact Us

If you have any questions about this Refund Policy or need help with your order, please contact:

Thumble LLC "Thumbles"
Email: [email protected]
Website: https://thumbles.co 
Registered in New Mexico, USA

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