Terms and Conditions

Last updated: 14 September 2025

1. About us and these terms

These Terms and Conditions ("Terms") govern your use of thumbles.co and your purchase of any digital product we sell ("Products").

The site and the Products are operated by Thumble LLC, a limited liability company registered in the State of New Mexico, United States ("we", "us", "our"), trading under the brand names Thumbles, Little Roots Playroom, and Little Roots Playroom by Thumbles. Whichever brand name appears on a page, ad, or email, your contract is with Thumble LLC.

Registered address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States Contact: support@thumbles.co

By using the site, subscribing to our emails, or buying a Product, you agree to these Terms. If you do not agree, please do not use the site or buy from us.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to buy from us. We do not knowingly sell to minors. By placing an order you confirm that you are 18 or older.

3. Our Products

We sell digital products only: downloadable and online-access guides, printable activity resources, and related materials for parents and caregivers of young children.

There is no physical product and nothing is shipped to you.

Product descriptions, page counts, and previews on our sales pages are provided in good faith and are accurate as far as we can make them, but minor differences between a preview and the delivered file do not amount to a defect.

4. Orders and payment

  • Prices are shown in US dollars unless stated otherwise, and are payable in full at the time of purchase.

  • Payments are processed by Stripe. We do not receive or store your full card details.

  • Your order is accepted once payment has been confirmed and we send you your access email.

  • If your bank or card issuer applies a currency conversion or international transaction fee, that is between you and them.

  • You are responsible for any taxes or duties that apply to you under your local law, unless we are required to collect them at checkout.

  • We may correct obvious pricing errors. If a Product was listed at an obviously incorrect price and you ordered it, we may cancel the order and refund you in full.

5. Delivery and access

  • Access is delivered electronically and immediately after payment, by email to the address you provide at checkout. The email contains a link to download the files or to log in and view them.

  • It is your responsibility to give a correct email address and to check your spam or promotions folder. If your access email has not arrived within a few hours, email support@thumbles.co and we will resend it.

  • Where a Product is described as lifetime access, this means access for as long as Thumble LLC continues to operate and offer the Product, rather than a guarantee of perpetual availability. It is not a promise of unlimited hosting into the indefinite future.

  • If we ever discontinue a Product or close the business, we will give existing customers reasonable notice and, where practical, the opportunity to download their files first.

  • We strongly recommend you download and save your files to your own device when you receive them. We are not responsible for loss of access caused by a platform we rely on ceasing to operate.

  • You are responsible for having the equipment and software needed to open the files, which are typically PDFs and standard image or video formats.

6. Licence and permitted use

When you buy a Product, you do not buy the Product itself — you buy a limited, personal, non-exclusive, non-transferable licence to use it.

You may:

  • Use the Product with the children in your own family or household

  • Print copies for your own personal use

  • Store a copy on your own devices for backup

You may not:

  • Resell, licence, rent, or redistribute the Product, in whole or in part, whether free or for payment

  • Share your access link or login with anyone outside your household

  • Upload the Product to a file-sharing site, group, drive, forum, or membership area

  • Reproduce, republish, or repackage the content, including as part of your own product, course, or freebie

  • Use the Product commercially — for example in a paid class, daycare, preschool, nursery, childminding setting, or client-facing programme — without a separate written licence from us

  • Remove or alter any logo, watermark, or copyright notice

  • Use the content to train an artificial intelligence or machine learning model

If you would like to use a Product in a school, daycare, or other setting, email support@thumbles.co and we will discuss a licence.

7. Intellectual property

All content on this site and in the Products — text, illustrations, photographs, layouts, activity plans, videos, logos, and brand names — is owned by Thumble LLC or used under licence, and is protected by copyright and trademark law. Nothing in these Terms transfers ownership to you.

8. Educational disclaimer

Our Products are general educational and play resources for home use. They are:

  • Not a curriculum, and not accredited, certified, or endorsed by any educational authority, institution, or regulator

  • Not a substitute for professional advice of any kind, including medical, developmental, psychological, therapeutic, nutritional, or educational advice

  • Not diagnostic — nothing in our materials should be used to assess, diagnose, or treat any condition or delay

Children develop at different rates. Age ranges in our Products are general guidance only and are not a developmental benchmark. If you have any concern about your child's development, health, or behaviour, please speak to a qualified professional such as your paediatrician, doctor, or a registered therapist.

We make no promise or guarantee about any particular outcome, result, skill, or behaviour change from using our Products.

9. Safety, supervision, and your own discretion

Activities in our Products are intended to be carried out with active adult supervision at all times. Please read this section carefully.

  • You are solely responsible for deciding whether an activity is safe and appropriate for your particular child, taking into account their age, stage, temperament, abilities, allergies, sensitivities, and whether they still mouth or swallow objects.

  • Many activities use small parts, loose materials, food ingredients, water, household items, or craft supplies that present choking, ingestion, slipping, allergy, staining, or injury risks. Sensory and taste-safe materials are not the same as food and are not intended to be eaten.

  • "Taste-safe" or "edible" descriptions mean the ingredients are non-toxic in small amounts, not that the material is a food or safe to consume in quantity.

  • Check every ingredient and material against your child's known allergies and sensitivities before use. If you are unsure, do not proceed.

  • Never leave a child unattended with materials, water, or craft supplies. Supervise closely throughout, and put materials away afterwards.

  • Follow the safety instructions on any third-party product or ingredient you use, and keep them out of reach of children.

  • You should use your own judgement and discretion at all times and stop any activity that does not feel safe for your child.

By using our Products you accept full responsibility for supervising the activities and for any consequences of carrying them out. To the fullest extent permitted by law, Thumble LLC is not liable for any injury, illness, allergic reaction, damage to property, or other loss arising from your use of, or your child's participation in, any activity described in our Products.

10. Refunds

Our Products are digital and delivered immediately, and all sales are final except in the limited circumstances set out in our Returns and Refunds Policy, which forms part of these Terms and is available on our website.

EU and UK customers — right of withdrawal

If you are a consumer in the EU or UK, you normally have 14 days to cancel a distance purchase. For digital content supplied immediately, that right is lost once supply begins, provided you have given express consent and acknowledged that you lose the right.

By completing your purchase and confirming this at checkout, you expressly request immediate access to the digital content and acknowledge that you thereby lose your 14-day right of withdrawal once access is delivered.

This does not affect your statutory rights if the content is faulty, not as described, or not delivered.

11. Accounts and security

If your Product is delivered through an account or login, you are responsible for keeping your credentials confidential and for all activity under your account. Tell us promptly at support@thumbles.co if you believe your account has been accessed without your permission.

We may suspend or terminate access, without refund, if we reasonably believe you have breached section 6 (Licence and permitted use) — for example by sharing or redistributing a Product.

12. Communications you send us

If you send us photographs, testimonials, reviews, messages, or other content — by email, on our social media pages, or in any community space we run — you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content in connection with our business, including in marketing, unless you tell us otherwise in writing.

You confirm that you own or have permission to share anything you send us.

Please do not send us photographs that show your child's face, or other identifying information about a child. If you want to share a photo, we suggest capturing hands, materials, or the finished activity instead. We may decline to use, or may remove, any content that identifies a child.

13. Email

When you buy a Product or opt in on our site, we will email you. Service messages relating to your purchase are part of the service and cannot be opted out of while your access is active. Marketing emails always include an unsubscribe link. How we handle your data is set out in our Privacy Policy on our website.

14. Third-party platforms and links

Our site, checkout, and product delivery rely on third-party platforms including Stripe and Systeme.io. Your use of those platforms is also subject to their own terms. We are not responsible for outages, errors, or changes in those platforms, although we will make reasonable efforts to restore your access if something goes wrong.

We may link to third-party websites, products, or resources. We do not control them and are not responsible for their content, safety, or practices.

If we ever include affiliate links — links that earn us a commission if you buy — we will disclose that clearly at the point of the link, and it will not change the price you pay.

15. Disclaimer of warranties

To the fullest extent permitted by law, the site and the Products are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the site will be uninterrupted or error free, or that the Products will meet your particular requirements.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under the law that applies to you as a consumer.

16. Limitation of liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profits, data, goodwill, or opportunity, arising out of or connected with the site or the Products.

  • Our total liability to you for any claim arising out of or connected with a Product or these Terms will not exceed the amount you actually paid us for that Product.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

If you are a consumer in a jurisdiction that does not allow some of these exclusions, they apply to you only to the extent permitted there.

17. Indemnity

You agree to indemnify and hold harmless Thumble LLC and its owner, employees, and contractors against any claim, loss, or expense arising from your breach of these Terms, your misuse of a Product, or your infringement of any third-party right.

18. Changes

We may update these Terms from time to time. The version in force is the one published on our site at the time of your purchase, and the "last updated" date shows when it last changed. Continued use of the site after a change means you accept the updated Terms.

We may also update, improve, or withdraw Products. Where a Product you have bought is updated, you will normally receive the updated version at no extra cost.

19. Termination

You may stop using the site and the Products at any time. We may suspend or terminate your access if you breach these Terms. Sections that by their nature should survive termination — including licence restrictions, intellectual property, disclaimers, limitation of liability, and governing law — will continue to apply.

20. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of the State of New Mexico, United States, without regard to its conflict of laws rules, and the state and federal courts located in New Mexico will have jurisdiction.

If you are a consumer resident in the EU, UK, South Africa, or another jurisdiction whose law gives you mandatory consumer protections, nothing in this section removes your right to rely on those protections or to bring proceedings in your own country where the law allows it.

Before starting any formal proceedings, please contact us at support@thumbles.co. Almost everything can be sorted out quickly by email, and we ask that you give us the chance to do so.

21. General

  • Severability — if any provision is found unenforceable, the rest remains in force.

  • No waiver — if we do not enforce a provision, that is not a waiver of our right to do so later.

  • Assignment — you may not transfer your rights under these Terms. We may transfer ours in connection with a sale or restructuring of the business.

  • Force majeure — we are not liable for delays or failures caused by events beyond our reasonable control.

  • Entire agreement — these Terms, together with our Privacy Policy and Returns and Refunds Policy, are the entire agreement between us regarding the Products.

22. Contact

Thumble LLC 1209 Mountain Road Pl NE, Ste R Albuquerque, NM 87110, United States support@thumbles.co

Returns and Refunds Policy

Last updated: 14 September 2025

This policy applies to everything sold by Thumble LLC (trading as Thumbles, Little Roots Playroom, and Little Roots Playroom by Thumbles) through thumbles.co. It forms part of our Terms and Conditions.

Contact for anything in this policy: support@thumbles.co

1. We sell digital products only

Everything we sell is digital — downloadable guides, printables, and online-access materials. Nothing is shipped, so there is nothing to return. For that reason, this policy deals with refunds rather than returns.

2. All sales are final

Because our Products are delivered immediately and in full, and cannot be returned or "unseen" once downloaded, all sales are final and we do not offer refunds for change of mind.

This includes, for example:

  • Deciding the Product is not what you expected after reading it

  • Not having time to use it

  • Buying the wrong Product by mistake

  • Already owning similar material

Please read the product description, look at the previews, and email us with any questions before you buy. We are happy to answer questions about what a Product includes.

3. When we will refund you

We will issue a refund in these situations:

  • You never received access. Your access email did not arrive, or your link or login does not work, and we are unable to fix it for you.

  • The files are faulty. A file is corrupted, unreadable, or incomplete, and we cannot supply a working replacement.

  • The Product is materially not as described. What you received is substantially different from what the sales page described.

  • You were charged more than once for the same Product, or charged in error.

  • An unauthorised payment was made using your card — contact us and your bank immediately.

In the first three cases, our first step will always be to fix the problem — resend your link, reset your access, or supply a replacement file. If we genuinely cannot resolve it, we will refund you in full.

Please tell us about any access or file problem within 14 days of purchase so we have a fair chance to put it right.

4. How to request a refund

Email support@thumbles.co with:

  1. The email address used at checkout

  2. The name of the Product and the approximate purchase date

  3. What went wrong, with a screenshot if you have one

We aim to reply within 2 business days. Approved refunds are issued to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank. We refund the amount you paid us; we cannot refund any currency conversion or international transaction fee your own bank charged.

5. Access is withdrawn with a refund

If we refund a Product, your licence to use it ends immediately. You agree to delete any downloaded files and stop using the material, and we may revoke your login access.

6. EU and UK customers — right of withdrawal

If you are a consumer in the EU or UK, you would normally have 14 days to cancel a distance purchase. For digital content that is supplied immediately, that right is lost once supply begins, provided you have expressly consented and acknowledged the loss of the right.

At checkout you are asked to confirm the following:

I request immediate access to this digital content and I acknowledge that I therefore lose my 14-day right of withdrawal once access is delivered.

By completing your purchase you give that consent and acknowledgement.

This does not affect your statutory rights if the content is faulty, not as described, or not delivered — section 3 above still applies to you.

7. Subscriptions

We do not currently sell subscriptions or recurring payments. If we introduce one, its cancellation and billing terms will be set out on the sales page and in this policy before you buy.

8. Promotions and price changes

Prices change from time to time, and we run occasional discounts. We do not retroactively refund the difference if a Product goes on sale after you have bought it, or if you forgot to apply a discount code at checkout.

9. Chargebacks

If something has gone wrong, please email us first at support@thumbles.co. We would much rather fix it directly, and we usually can.

Raising a chargeback or payment dispute before contacting us costs us time and fees and, where the purchase was legitimate and access was delivered, we will respond to the dispute with our delivery records. Accounts associated with a fraudulent or unwarranted chargeback may have access revoked and may be refused future purchases.

10. Changes to this policy

We may update this policy. The version that applies to your purchase is the one published on our site at the time you bought. The "last updated" date above shows when it last changed.

11. Contact

Thumble LLC 1209 Mountain Road Pl NE, Ste R Albuquerque, NM 87110, United States support@thumbles.co